We offer a product warranty of 24 month from the date of purchase for all HOMEbox products (Ambient, Evolution, Vista, Add-Ons) according to production faults. We offer a product warranty of 12 month from the date of purchase for all HomeLab tents according to production faults.

All queried damages will be strictly analyzed by Eastside Impex GmbH. Self-made damages by the customer are not included in the warranty.

The faulty product has NOT to be sent to Eastside Impex, except it is required.

You are an end-consumer and bought our product from a retailer:

Please sent following information to the retailer or directly to us, service@homebox.net.

• article name
• detailed description and meaningful pictures of the damage
• A picture from the production-number (located on a little white label, sewn inside the tent on the ground in the front)

A full complaints processing is only possible once all needed data are present. After checking of all needed points, Eastside Impex GmbH decides if the complaint is comprehensible. A possibly replacement for the faulty product will be organized in coordination with the retailer. A refund of the purchase price might only be done by the retailer.

Attention: In the case that the production date exceeds 2 years according to HOMEbox products respectively 1 year according to HomeLab-tents, a proof of payment (invoice, receipt) is absolutely necessary to determine the date of purchase.

You are a retailer or wholesaler and bought our products directly from us:

Please sent following information to us, service@homebox.net.

• article name
• detailed description and meaningful pictures of the damage
• a picture from the production-number (located on a little white label, sewn inside the tent on the ground in the front)

A full complaints processing is only possible once all needed data are present. After checking of all needed points, Eastside decides if there will be organized an exchange or a credit note.